These Terms and Conditions set out the rules for using the King Kong website and services and explain the relationship between us and our users. We provide online casino and related services to adults in the United Kingdom, and by using the site you agree to comply with these terms. If you need help, contact [email protected].
You are responsible for keeping your account details secure and for all activity that takes place under your account. Only one account is permitted per person, household or address unless we agree otherwise. You must provide accurate information when registering and must update your details if they change. We may suspend or close accounts where information is false, duplicated, or otherwise suspicious.
To open and use an account you must be at least 18 years old and legally permitted to gamble in your jurisdiction. We may refuse service, restrict access or close accounts where eligibility cannot be established or where use would breach local law. We carry out identity and payment verification checks and may request documents before permitting deposits or processing withdrawals.
Users must not attempt to manipulate game outcomes, use bots or automated tools, or participate in collusion or bonus abuse. Abusive, fraudulent or unlawful behaviour is prohibited. If we suspect improper activity we may void winnings, cancel transactions, withhold funds and close accounts. Account holders must only use payment methods registered in their own name and comply with any transaction limits we impose.
Promotions are subject to specific terms which will be published with each offer. Bonus funds are not directly withdrawable and wagering requirements must be met before conversion to withdrawable balance. Real funds are used before bonus funds when playing, and withdrawing while a bonus is active may forfeit the bonus. We reserve the right to revoke or amend promotions and to refuse bonus entitlement where abuse is suspected.
Deposit methods available are listed in the cashier and may include debit cards, PayPal, Skrill, Neteller, Paysafecard and Pay by Mobile. The minimum deposit and any applicable maximums are shown when you make a payment. Withdrawals require a verified account and may be subject to checks; we may place a pending period on withdrawal requests while these checks take place. We process withdrawals in line with the payment method you used and our current cashier policies.
If you have a complaint please contact our support team at [email protected] in the first instance. If the issue is not resolved you may escalate to our complaints channel at [email protected]. We will investigate and respond in a timely manner and aim to resolve disputes informally. These terms are governed by the laws of England and Wales and any legal proceedings will take place in the appropriate UK courts.
We may update these terms from time to time. Material changes will be notified on the site or by email where reasonably practicable. Continued use of the service after changes are posted constitutes acceptance of the updated terms. We recommend you check this page regularly for the latest version.
We may apply account limits, time-outs, self-exclusion or other safer-gambling tools at your request or where appropriate. KingKong reserves the right to restrict access, close accounts and withhold funds where permitted by these terms and applicable law. By using our services you confirm you have read and accept these conditions.
