Our support team is available to help with questions, account-related issues, technical concerns or general feedback. Contact us by email, phone or live chat for prompt assistance. We can help with deposits, withdrawals, identity checks and bonus queries, and we aim to resolve most straightforward requests quickly. Please have your account details and any relevant screenshots ready to speed up the process; our advisers will deal with your enquiry in a helpful and professional manner.
| Department | Contact |
|---|---|
| Customer support | Email: [email protected] - reply within 24 hours |
| General enquiries | Email: [email protected] - response within 48 hours |
| Affiliate enquiries | Email: [email protected] - Mon-Fri response |
| Phone | Phone: +44 20 7946 0958 - staffed Mon-Fri |
| Working hours | Mon-Fri, 09:00-18:00 - live chat 09:00-16:00 |
Email is our preferred contact method for detailed enquiries, account issues or requests that need documents or explanations. Please send to [email protected] with a clear subject line and up-to-date contact details so we can handle your case without delay. Adding your account username and any relevant attachments speeds up verification and response times.
Need help? Most support enquiries are answered within one business day. Simple account or payment questions are usually resolved quickly, while more complex cases such as verification or dispute investigations may take longer depending on the issue and any documents required. We will keep you updated by email and aim to resolve matters as promptly as possible.
Your feedback matters to us. If you have suggestions, ideas or spot something that could be improved, please tell us - we review every message and use input to refine games, payments and support. Send your thoughts via the help centre or email and we’ll make sure they reach the right team. Thank you for helping us improve your experience.
