At King Kong we are committed to safer gambling and to helping players keep control of their play. We believe gambling should be a form of entertainment and must remain within affordable limits. Our priority is player safety, so we provide straightforward tools and clear information to support responsible, controlled play for adults aged 18+.
We promote responsible gambling through transparency, practical safeguards and timely support. We require identity checks where needed to verify age and identity. We encourage customers to set their own limits and to use available tools before play escalates. Our approach is focused on prevention, early intervention and access to help.
We offer a range of in-account controls so players can manage their activity without contacting support. These include deposit limits, loss limits, session reminders and time-outs. You can find all controls in your account settings and adjust them at any time. Changes are applied promptly to help you stick to your chosen settings.
Deposit limits let you cap how much you add to your account - for example by day, week or month. Limits are intended to keep spending predictable and affordable. You can increase a limit only after a cooling-off period and by following the steps shown in your account, or request assistance from our support team.
Loss limits control how much you can lose over a selected period. Setting a loss limit helps you balance play and affordability by limiting net losses rather than deposits. Loss limits are available as daily, weekly or monthly options and can be changed through your account controls.
Reality checks and session reminders help you track time spent playing. You can set automatic pop-ups to remind you how long you have been active and to prompt a break. The Take a Break feature allows you to pause your account for a chosen period without closing it permanently.
Self-exclusion lets you close access to your account for extended periods when necessary. During self-exclusion you will not be able to log in or place bets. If you choose to return after a self-exclusion period, you will need to follow the verified reactivation process which includes identity checks.
Warning signs can include chasing losses, playing for longer than intended, borrowing to gamble, neglecting obligations or hiding gambling activity. If you or someone you know shows these signs, consider using the tools above and seek further support.
Set realistic deposit and loss limits, use session reminders, avoid gambling when stressed or under the influence, and budget gambling as part of your entertainment spending. Regularly review activity and take breaks when play feels less enjoyable or becomes compulsive.
If you need more support, contact professional organisations such as GambleAware or GamCare, or seek general health advice from the NHS. You can also contact our support team via the in-site help options for guidance on using account tools and arranging limits or self-exclusion. We will treat requests confidentially and without judgement.
